Legal and policies
The agreements and policies that keep Solotude fair, safe and transparent for everyone. Written in plain language, because that’s how we do everything.
Last updated October 2026
Our policies
| Policy | Who it’s for | What it covers |
|---|---|---|
| Site Terms | Everyone | The rules for using Solotude, whether you are a provider, a participant, a family member or a coordinator. What we do, what we don’t do, and what we ask of you. |
| Verification Policy | Trust and safety | Exactly what we check before a provider appears in search, what we verify when provided, and what is self-reported. |
| Incidents and Complaints Policy | Trust and safety | How to raise a concern, what we do with it, and when to contact the NDIS Commission or emergency services instead. |
| NDIS Code of Conduct | All providers | The national standard of conduct that applies to every NDIS provider and worker, registered or unregistered. |
| Safety and Security | Participants, families and coordinators | How we protect you while you search, message and post jobs, and where your own checks still matter. |
| Privacy Policy | Everyone | How we collect, store and protect your personal information, and the choices you have about it. |
Questions about any of these?
Email support@solotude.com.au and a real person will get back to you. If anyone is in immediate danger, call 000.