Your NDIS questions, answered.

Answers for participants, families, support coordinators and providers: how Solotude works, what we verify, and what it costs.

Everything below is current as at 7 September 2026. Jump to a section:

About Solotude  ·  Where we are available  ·  Participants, families and coordinators  ·  Providers: signing up  ·  Providers: verification and documents  ·  Providers: using the platform  ·  Pricing, billing and cancellation  ·  Safety, privacy and your data  ·  Support and troubleshooting

About Solotude

Solotude is an Australian online directory that connects NDIS participants, their families and support coordinators with independent NDIS providers and small businesses. You search by profession, location and availability, then message providers directly through the platform.

We are a directory, not a booking agency. We do not manage bookings, set rates or take a cut of the work.

Those platforms are intermediaries. They sit between you and the worker: they influence or set the rate, handle the booking and the payment, and take a percentage of every hour worked.

Solotude is a subscription directory. Providers pay a flat weekly fee of $9, $13 or $17 a week (billed monthly), and we take nothing else. No commission, no booking fee, no lead fee, no cut of anything a provider earns.

The practical difference: on a commission platform, the rate you pay includes the platform’s margin. On Solotude, you and your provider agree the rate directly and the whole amount goes to the person doing the work.

The honest trade-off: we do not handle scheduling, invoicing or payments for you, and we do not employ anyone on the platform. You arrange those things directly with your provider. If you want a platform that manages the admin and you are comfortable paying for that, a commission model may suit you better. If you would rather keep the money in the support, Solotude is built for you.

See our pricing.

No. Solotude is an independent directory and messaging platform. We are not affiliated with, endorsed by, or part of the National Disability Insurance Agency (NDIA) or the NDIS Quality and Safeguards Commission, and we do not deliver supports. Every provider listed on Solotude is an independent business that you engage directly.

No.

From 1 July 2026 the NDIS Quality and Safeguards Commission requires NDIS digital platforms to be registered. The Commission defines an NDIS digital platform as an online application, website or system that acts as an intermediary between participants seeking NDIS supports and the people providing those supports, and where payments for those supports are processed through the platform using NDIS funds from participants’ plans.

Solotude does not meet the payment part of that definition. We do not process payments for supports. Participants and providers arrange invoicing and payment directly with each other, and no NDIS plan funding passes through Solotude. Our income comes from providers paying a subscription to be listed, not from a share of the supports delivered.

Unregistered does not mean unaccountable. Every provider is verified before any connection is made, and every provider on the platform is bound by the NDIS Code of Conduct whether they are registered or not.

Read the NDIS Commission guidance on mandatory registration.

Yes. Solotude is Australian owned and operated, based in Sydney, and built specifically for the NDIS.

Four groups:

  • NDIS participants looking for a provider for their own supports.
  • Families and informal supports searching on behalf of a participant.
  • Support coordinators searching for providers on behalf of the participants they support.
  • Independent NDIS providers and small businesses who want to be found by the people who need them.

Yes. Solotude is built specifically for the National Disability Insurance Scheme.

It depends who you are.

  • Participants, families, informal supports and support coordinators: free, always. No search fees, no contact fees, no booking fees, and you can post unlimited jobs.
  • Providers and small businesses: a flat weekly subscription starting at $9 a week (billed monthly). See pricing.

Not yet. Solotude is a web platform that works on phones, tablets and desktops through your browser. A dedicated app is on the roadmap as we grow.

Where Solotude is available

Yes. Solotude is live in Greater Sydney right now. That is the area we are operating in, that is where our participants, families and support coordinators are, and that is where jobs are being posted.

It covers the inner city and eastern suburbs, the north shore and northern beaches, the hills, the west and south-west, the south, Macarthur and the Blue Mountains. Get your profile up and be findable in your own suburb.

Yes. You can sign up from anywhere in Australia. Build your profile, get verified, and when jobs are posted in your area and your profession we will notify you.

Subscriptions start at $9 a week (billed monthly) and there is no lock-in contract, so you can stop at any time if the work is not there yet.

Greater Sydney first, then expanding. We are deliberately building depth in one market before we spread. A directory that is thin everywhere helps nobody.

You do not need to wait for a launch announcement. Sign up from anywhere in Australia now and you will be live and findable the moment there is demand in your area.

Providers: create your profile and get verified. We email you as soon as a job is posted that matches your profession and service area.

Participants, families and coordinators: get in touch through our contact page with your area and we will let you know when there is provider coverage near you.

For participants, families and coordinators

No. Solotude is completely free for participants, family members, informal supports and support coordinators. Free to join, free to search, free to post unlimited jobs, free to message providers.

Every dollar in an NDIS plan should go to the support itself, not to a platform sitting in the middle of it.

Solotude is built for NDIS-related supports and works for self-managed, plan-managed and agency-managed participants. You do not need funding to search the directory or contact a provider, but the providers listed here work in the NDIS space.

Search the directory and filter by profession, location and distance, availability by day and time, delivery method (in person or telehealth), and provider gender.

No connection is made on Solotude until verification is complete. Nobody can be contacted until that is done.

Yes, and it is free and unlimited. Post a job and every verified provider in that area and profession is notified.

Jobs are de-identified by design. Providers see the profession needed, the suburb, the hours and the schedule. They do not see the participant’s name, address, NDIS number or diagnosis. More on how we protect your privacy.

Every provider is verified before they can be contacted. No connection is made on Solotude until verification is complete. The minimum, for every provider in every profession, is:

  • A current NDIS Worker Screening Check, verified against the records held by the NDIS Quality and Safeguards Commission.
  • Government-issued photo ID, matched to the profile and to every other credential submitted.
  • An active ABN, cross-checked on ABN Lookup at the Australian Business Register.

Depending on the profession we also verify Working with Children Checks, Ahpra and professional body registration, NDIS registration, qualifications and work experience. A person on our team checks each credential against the register that governs it. It is not a self-declaration.

Read the full Verification Policy.

Open their profile and choose Message Provider. The conversation happens inside Solotude, so your phone number, email address and home address are never attached to it, and are shared only if and when you decide to share them.

How private messaging works.

No. Solotude is a directory and a messaging platform. Once you have found someone, you agree the supports, the schedule and the rate directly with them, and they invoice you directly. We hold no financial records about your supports.

Yes. Providers you find on Solotude invoice you directly, so your plan manager pays those invoices exactly as they would for any other provider. We do not sit in that process and we take no cut of it.

Try to resolve it with the provider first. If that does not work, email us at support@solotude.com.au. Where there is a safety concern we suspend the profile while we investigate.

Serious concerns about the conduct of an NDIS provider or worker can be reported directly to the NDIS Quality and Safeguards Commission on 1800 035 544. In an emergency, always call 000.

Your contact details are not published and are not shared until you choose to share them. All messaging happens inside the platform, and verification documents are never visible to other users. We are bound by the Privacy Act 1988 and the Australian Privacy Principles.

Safety and security · Privacy Policy

For providers: signing up

Independent NDIS providers and small businesses, across eleven professions.

  • Support Workers
  • Occupational Therapists
  • Psychologists
  • Physiotherapists
  • Speech Pathologists
  • Behaviour Support Practitioners
  • Counsellors
  • Exercise Physiologists
  • Dietitians
  • Cleaners
  • Gardeners

No, with one exception. NDIS registration is optional for every profession on Solotude except Behaviour Support Practitioners, who must be registered and considered suitable by the NDIS Quality and Safeguards Commission.

If you are registered, we verify it on the Commission’s public register and display it.

If you work for yourself, choose sole trader and hold one profile in your own name.

If you have staff, choose small business. An Account Manager adds each worker, and every worker holds their own individual profile, verified in their own name on their own credentials. A business ABN, insurance policy or NDIS registration does not transfer to the people working under it. Why we verify people, not businesses.

Sole trader: first name, last name, email, phone, occupation, postcode and a password.

Small business: company name, your role, first name, last name, email, phone, postcode and a password.

You complete your dashboard: Personal Details, Service, and Credentials (your documents). Small businesses also complete Company Details and add team members.

Your profile stays invisible until it is complete, verified, and you choose to publish it. That matters if you are still employed elsewhere while you build your own business.

Creating an account takes about five minutes. A full profile with your bio and documents typically takes 20 to 30 minutes.

Yes, through the small business sign-up. Your Account Manager adds each worker, each worker is verified individually in their own name, and each worker is billed separately.

For providers: verification and documents

Every provider, every profession:

  • Your NDIS Worker Screening Check number and expiry date.
  • Your NDIS Worker Orientation Module completion certificate.
  • A government-issued photo ID.

Support workers also provide: a driver’s licence with expiry, and either a Certificate III in Individual Support or higher, or at least 12 months of documented support work experience.

Optional, and verified to the same standard if you provide them: NDIS registration number, Working with Children Check, professional indemnity and public liability certificates of currency, and proof of name change.

A Working with Children Check becomes mandatory if you support a participant under 18. Full requirements by profession.

Two business days from the point you submit a complete set of credentials. Verification is done by a person on our team, not an algorithm.

PDF, JPG and PNG files up to 10MB per document. PDF is preferred.

Yes. Create your account and complete the rest of your profile now. You will not be able to receive messages or apply for jobs until a valid NDIS Worker Screening Check number is entered and verified, so upload it as soon as it comes through and you will not lose time.

It means a member of the Solotude team has checked every credential on that profile against the register or issuing body that governs it. That means the NDIS Commission for screening checks and worker orientation, ABN Lookup for the ABN, Ahpra and the relevant professional bodies for allied health registration, and the issuing state or territory for a Working with Children Check. We also confirm that the name on every document matches the verified photo ID.

Nothing unverified is ever displayed on a profile, and no connection is made until that check is complete. Read the Verification Policy.

People. Every profile on Solotude belongs to one named individual and is verified in that person’s name. There are no company listings, no shared team profiles, and no “all our staff are checked” claims standing in for an actual check.

When someone looks at a Solotude profile, they are looking at the person who will actually turn up.

Three stages:

  • Incomplete. One or more sections still have missing fields.
  • Pending review. Your documents are with our team.
  • Verified. Approved. You can now be contacted through Solotude.

A credential is verified as at the date we check it, and we record every expiry date. We do not currently monitor credentials continuously, though continuous monitoring is something we are building toward.

Where a core document such as your NDIS Worker Screening Check has expired, you can no longer be contacted through Solotude until a current one is provided.

No. Providers arrange their own public liability cover and, where relevant, professional indemnity cover.

If you give us a certificate of currency we verify it, recording the insurer, policy number, type of cover and expiry date, and we check that the insured name and ABN match the ABN on your profile. A certificate held in a different name or against a different ABN is declined.

An NDIS Worker Screening Check is a risk assessment built specifically for disability work. It is decided by a state or territory screening unit, which asks one question: does this person pose an unacceptable risk to the safety and wellbeing of NDIS participants?

It assesses criminal history alongside workplace misconduct, disciplinary findings and professional conduct history. Cleared workers are recorded on a national database that supports ongoing monitoring, clearances run for five years and are portable across every state and territory, and a clearance can be suspended or revoked.

A national police check only lists disclosable court outcomes. That is all it does. Why we hold every provider to the screening check standard.

For providers: using the platform

Two ways. People search the directory by profession, location and availability and find your profile. Or they post a job, and you receive an email notification if it matches your profession and service area.

Every plan includes a daily allowance of job applications, and it resets each day:

  • Plus. 5 applications a day.
  • Pro. 10 applications a day.
  • Premium. Unlimited.

Compare plans.

You wait until your allowance resets the next day, or upgrade your plan. Conversations that are already open are not affected. Replying to someone who has contacted you does not use an application.

Applying is you responding to a job that a participant, family member or coordinator has posted. That uses one of your daily applications.

Being messaged is someone finding your profile in search and contacting you directly. Replying to them does not use an application.

Open the Posted Jobs tab and choose Apply. Each job also has its own cap on how many applications it will accept, so applying early matters.

Yes, on Pro and Premium. Profile analytics show your view count, the suburbs viewers are searching from, and how that is trending week to week. See what is on each plan.

Yes, on Pro and Premium. Job notifications email you whenever a job matching your profession and service area is posted, so you are not refreshing a page waiting for work.

A professional profile photo, a clear bio that says who you support and how you work, and availability you keep up to date. Complete profiles get contacted more than sparse ones.

No. Once you have connected with a participant or coordinator, the working relationship is yours. You set your rates, manage your own bookings and invoice directly. We take no commission and we do not sit between you and your client.

Pricing, billing and cancellation

Three plans, all billed monthly, per user:

  • Plus, $9 a week (billed monthly). A verified public listing and 5 job applications a day.
  • Pro, $13 a week (billed monthly). 10 applications a day, plus job notifications and profile analytics.
  • Premium, $17 a week (billed monthly). Unlimited applications, plus priority search visibility and priority support.

No commission, no booking fee, no lead fee and no cut of anything you earn. Full plan comparison.

Yes. Changes take effect from your next billing cycle and are prorated.

All major credit and debit cards: Visa, Mastercard and American Express. Payments are processed securely through Stripe, and we do not store card numbers.

Yes. A Solotude subscription is a business expense for an NDIS provider and is deductible. We are not accountants, so check with yours if your situation is unusual.

Yes. There are no lock-in contracts. Your profile is hidden from search immediately when you cancel.

Subscriptions are billed monthly and there is no lock-in contract, so you can cancel at any time and you will not be billed again. If you think you have been charged in error, email support@solotude.com.au and we will sort it out.

Your profile comes out of search immediately. You can ask us what we hold about you, ask us to correct it, or ask us to delete your account and your data at any time. We are bound by the Privacy Act 1988 and the Australian Privacy Principles. Privacy Policy.

Safety, privacy and your data

It depends entirely on what the platform checks before letting someone contact you. On Solotude, no provider can be messaged until we have verified their NDIS Worker Screening Check against the NDIS Quality and Safeguards Commission’s records, matched their government-issued photo ID, and confirmed their ABN is active on the Australian Business Register.

How safety works on Solotude.

No. All messaging happens inside Solotude. Your phone number, email address and home address are never attached to a conversation and are shared only if and when you decide to share them.

No. Photo ID, screening checks, certificates and insurance documents are reviewed by our team and are never shown to other users. Only the verified outcome appears on a profile.

Not yet. We would rather build a review system that reflects real working relationships than ship one that can be gamed. It is on the roadmap, and we would rather tell you that plainly than imply a feature we do not have.

Support and troubleshooting

Email support@solotude.com.au. We aim to respond within two to three business days. Premium subscribers get priority support.

Choose Forgot password on the login page and follow the instructions in the email we send you.

Yes. Log in and update your profile at any time. Most edits go live immediately. Changes to verified documents or to your name require re-verification.

Usually one of two things:

  • Your profile is incomplete.
  • Your service area does not include the suburb being searched.

Email support@solotude.com.au with what happened, which page you were on, and a screenshot if you can. Our team monitors during business hours, Sydney time.

Email info@solotude.com.au with “Feedback” in the subject line. We read all of it, and it genuinely shapes what we build next.

Still have questions?

Email info@solotude.com.au and we will get back to you within two to three business days.

You may also want: Pricing · Safety and Security · Verification Policy · How Solotude works · How Solotude works for providers

Illustration of a heart, representing Solotude connecting people with the right support

Ready to get started?

Sign up today and discover the benefits of Solotude, where finding the right care is made simple and direct.

Signup
Community icon representing the Solotude community of NDIS participants and providers

Direct Connections:

We eliminate the middlemen, allowing participants and providers to connect directly.

Transparency icon representing Solotude’s flat, commission-free pricing

Flexibility:

Participants have the freedom to choose who they work with, while providers can manage their own schedules and terms.

Icon representing direct connections between NDIS participants and providers

Transparency:

With detailed profiles and clear pricing, you always know what to expect.

Icon representing flexible support arrangements on Solotude

Community:

Solotude is more than just a platform; it's a community built on trust, respect, and the shared goal of providing excellent care.