Safety & Security.

No connection is made on Solotude until our minimum checks are complete. Not a self-declaration. A person on our team checks each one against the register that governs it.

The minimum for every provider

Before a provider can be found or contacted on Solotude, we check all of these:

1. Government-issued photo ID, matched to the profile and to every other credential submitted.
2. An active ABN, cross-checked on ABN Lookup at the Australian Business Register.
3. The NDIS Quality and Safeguards Commission’s register of compliance and enforcement actions, including banning orders.

Some professions need more. Nurses, occupational therapists, physiotherapists and psychologists must hold current Ahpra registration, checked on the Ahpra register. Behaviour support practitioners must be registered NDIS providers, checked on the Commission’s register. If any minimum check cannot be completed, the profile does not go live.

Why we recommend an NDIS Worker Screening Check

A lot of platforms and agencies advertise that their workers hold a police check. A national police check lists disclosable court outcomes. That is all it does.

An NDIS Worker Screening Check is a risk assessment built specifically for disability work, and it goes considerably further:

• It assesses criminal history and workplace misconduct, disciplinary findings and professional conduct history.
• It is decided by a state or territory screening unit that asks one question: does this person pose an unacceptable risk to the safety and wellbeing of NDIS participants?
• A cleared worker is entered on the national NDIS Worker Screening Database, which supports national ongoing monitoring of cleared workers rather than a snapshot on the day it was issued.
• A clearance can be suspended or revoked. An exclusion decision bans a person from risk-assessed NDIS roles nationally.
• Clearances run for five years and are portable across every state and territory.

A criminal record does not automatically stop someone from passing a police check. An NDIS Worker Screening Check is a decision about whether a person is safe to work with people with disability. It is not mandatory for every profession on Solotude, but we highly recommend it. When a provider adds one, we verify it against the Commission’s records, it shows on their profile, and you can filter search to show only providers who hold one.

We verify people, not businesses

Every profile on Solotude belongs to one named individual.

There are no company listings, no shared team profiles and no “all our staff are checked” claims standing in for an actual check. Where a worker joins through a small business, they still hold their own profile and are verified in their own name on their own credentials. A business owner cannot vouch for their staff, and a business ABN, insurance policy or NDIS registration does not transfer to the people working under it.

When you look at a Solotude profile, you are looking at the person who will actually turn up.

What else we check

Working with Children Checks and NDIS registration are verified when provided, with the issuing state or territory and on the Commission’s public register. Qualifications, work experience, insurance and professional body membership (for speech pathologists, dietitians, exercise physiologists and counsellors) are self-reported and labelled that way on the profile, so ask for evidence before you engage someone.

Every profile shows exactly what Solotude has verified and what the provider has reported themselves, so you are never guessing.

Verification is done by a person, not an algorithm, and takes two business days from the point a complete set of credentials is submitted.

Read the full Verification Policy →