How it works for people looking for support.
Solotude is a free directory that connects people who need NDIS support with verified independent and small niche providers.
There is no booking system, no payment system and no middleman. We do one thing well: we help you find the right person fast, message them safely, and then get out of the way so you can build that relationship on your own terms.
Solotude is always free for participants, families, informal supports and support coordinators. No search fees, no contact fees, no hidden charges.
How it works if you are looking for support
Whether you are a participant looking for your own supports, a family member searching on behalf of someone you love, or a support coordinator building a team for a caseload of clients, the process is the same.
Search for providers, or post a job and let them come to you. You can do both, as often as you like.
1. Create your free account
Signing up takes about a minute. All we need is:
- Your name
- Your email address, which we verify
- Your phone number
- Your suburb
- Your role (participant, family member or informal support, or support coordinator)
- A password
That is it. No plan details, no NDIS number, no paperwork, no waiting for approval.
If you are a family member or informal support, you can search and post on behalf of the person you care for. If you are a participant, you can do it all yourself. Both paths work exactly the same way.
2. Search for a provider
Use the search to find providers near you. You can filter by:
- Profession
- Location and how far you are willing to travel
- Availability, by day of the week and time of day
- How support is delivered, in person or by telehealth
- Provider gender, where that matters for the support you need
Your results come back as a list of real people, not businesses or logos. Each card shows the provider’s photo, their name, their profession, the suburb or area they work in, and tags telling you whether they deliver support in person, online, or both.
Click through to a full profile to see their bio, their qualifications, exactly which credentials Solotude has verified, the professions they practise in, the areas they cover, and their availability.
3. Or post a job and let providers come to you
If you would rather not scroll, post a job instead. Tell us what support you need, where, and when.
Here is what happens next:
- Your job goes out to verified providers who work in that profession and cover that area. They get a notification about it.
- Providers who are interested and available apply to your job directly.
- Their messages land in your Solotude inbox, and we send you an email so you know someone has applied.
- You read their messages, look at their profiles, and reply to the ones you want to talk to. You are under no obligation to respond to anyone.
You can post as many jobs as you like. Different professions, different suburbs, different types of support, all running at the same time. Edit them whenever things change, and delete them the moment a role is filled.
4. Message providers anonymously
You stay anonymous while you chat. Your messages go through Solotude’s in-platform messaging, so a provider does not see your phone number, your email address or your street address unless you decide to share it.
Ask whatever you need to ask before you commit to anything:
- Are you available on the days and times I need?
- What experience do you have with this type of support?
- What are your qualifications?
- What are your rates?
- Are you an NDIS registered provider?
- Can you provide references?
Take as long as you like. Talk to as many providers as you like.
5. Swap details when you are ready, and take it from there
When you have found someone who feels right, exchange contact details inside the platform and take the relationship offline. From that point on it is between you and them: your arrangement, your schedule, your agreement, your rates.
Solotude does not take a cut, does not manage the booking, and does not sit in the middle of your relationship. That is deliberate. Providers keep 100% of what they earn, which is why so many good independent providers are here.
What Solotude does not do
We think it is important to be clear about this up front.
- We do not take bookings. There is no calendar or booking system. You arrange support directly with your provider.
- We do not handle payments or invoicing. Payment is between you and your provider, in line with how your plan is managed.
- We do not employ providers. Every provider on Solotude is an independent sole trader or a small niche provider running their own business.
- We do not charge you anything. Ever.
What we do is give you a safe, fast way to find and speak to verified providers in your area.
How we verify providers
Every provider is verified before any connection is made on Solotude. At a minimum that means a current NDIS Worker Screening Check, a valid Australian Business Number and completed NDIS Worker orientation modules. Support workers also have a verified Certificate III in Individual Support. Allied health providers must supply a relevant registration number.
Every profile shows you exactly which credentials have been checked, so you are never guessing.
You can read the full detail in our verification policy.
Verification is a strong starting point, not a substitute for your own judgement. We still recommend meeting somewhere public the first time, letting someone you trust know where you are going, and being clear about expectations, rates and funding before support starts.
If you are a support coordinator
Solotude was built by a support coordinator, so this part matters to us.
You can run multiple job posts at once across different clients, different suburbs and different professions, all from one dashboard. Post a support worker job in Blacktown and an OT job in Penrith on a Tuesday morning and have applications from verified local providers in your inbox the same week.
You stay anonymous while you chat, so you can screen providers properly before you introduce anyone to a client. Edit or delete a post the second a client’s circumstances change. It is free, and it always will be.
The professions you can search and post for
Common questions
Is Solotude free for participants?
Yes. Solotude is free for participants, families, informal supports and support coordinators. There are no search fees, no contact fees and no hidden charges. Providers keep 100% of what they earn.
Does Solotude take bookings or handle payments?
No. There is no booking system and no payment system. You arrange support and payment directly with your provider, in line with how your plan is managed.
Do I need to give my NDIS number to sign up?
No. Signing up needs your name, email address, phone number, suburb, role and a password. No plan details, no NDIS number and no paperwork.
Can I search for support on behalf of someone else?
Yes. Family members and informal supports can search and post jobs on behalf of the person they care for. Support coordinators can run multiple job posts for different clients from one dashboard.
How are providers on Solotude verified?
Every provider is verified before any connection is made on Solotude. At a minimum that means a current NDIS Worker Screening Check, a valid Australian Business Number and a completed NDIS Worker Orientation Module. Support workers also need a verified Certificate III in Individual Support or documented experience, and allied health providers must supply a current registration.
Will providers see my contact details?
Not unless you share them. Messaging happens inside Solotude, so a provider does not see your phone number, email address or street address until you decide to give them.
Ready to find support?
Create your free Solotude account and start searching or post your first job today. It takes about a minute.
Still have questions? Read our FAQs or get in touch and we will help you out.
Our Vision for the Future.
As we continue to grow, our vision is to become the go-to platform for independents and small providers within the NDIS and beyond. We aim to expand our community, continually improve our platform, and introduce new features that make the process of finding and managing care even more seamless. Our ultimate goal is to redefine how care is delivered and received, creating a system that is truly participant-centered and NDIS worker-friendly.
