Privacy Policy.

Background

This privacy policy applies to all use, collection and protection of Personal Information collected by Solotude Pty Ltd A.C.N 679 699 659 (“Solotude,” “We,” “Us” or “Our/s”) from visitors, members and users (“You” or “Yours” or “Yourself”) of Our website/platform (“Website” or “Platform”) located at https://solotude.com.au when You visit or use Our Website. Should You use Our Platform to connect with another user or subscriber, it is Your responsibility to check their privacy policy as it may differ from Ours.

Your Consent

By providing Personal Information or Sensitive Information via Our Website, including when registering Yourself or another individual as a member, You acknowledge and agree to the terms of this Privacy Policy. You further provide express consent, on Your own behalf or on behalf of the individual whose Personal Information is being provided, for the collection, Use, and disclosure of such Personal Information pursuant to this Privacy Policy. If You are providing information on behalf of another party, it is Your responsibility to ensure that You have obtained their consent beforehand.

What information do We collect?

The kind of Personal Information that We collect from You will depend on how You Use the Website. The Personal Information which We collect and hold about You may include:

• Information You provide including but not limited to:
  • details such as Your name or company details, birth date, identification (e.g., driver's license, passport, Medicare card), criminal history, contact details, qualifications, registrations, insurance details, care needs and other relevant personal details; and
  • We may also collect similar information from family members, case managers, support coordinators or navigators acting on Your behalf.
• Sensitive Information:
  • We may collect sensitive information such as health data, criminal history, and racial or ethnic background if You provide it when creating an account.
• Other Information:
  • Anonymous non-personal information about how You use Our Website
  • We collect files and messages You store with Us.
  • We may collect Your contact details if You provide feedback or send Us inquiries.
  • Any posts or content You upload to the Platform may be stored and shared with other members.
  • Social media Usernames.
• Information Collected Via Technology:
  • We automatically collect data such as Your IP address, browser type, and Usage patterns when You visit Our Website.
  • We Use cookies to improve Your experience. You can disable cookies in Your browser settings, but doing so may limit Your ability to Use certain features.
  • Third-party services may also help Us analyse anonymous data.
• Invitation Emails:
  • You can invite others to join Solotude by providing their email addresses. You must have their permission before doing so.
• Information From Others:
  • Other members may share personal information about You, such as feedback or care plans.
• Third-Party Information:
  • We may also receive personal information from third-party services to assist with identifying or verifying Your identity.
• Unsolicited Information:
  • If We receive unsolicited information about You, We will only keep it if it is relevant to Our operations. Otherwise, We will delete or de-identify it.

Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

• Personal Information

  Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

  If the information does not disclose Your identity or enable Your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

• Sensitive Information

  Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

  Sensitive Information will be Used by Us only:

  • for the primary purpose for which it was obtained;
  • for a secondary purpose that is directly related to the primary purpose; and
  • with Your consent or where required or authorised by law.

How We collect Your Personal Information

• We may collect Personal Information from You whenever You input such information into the Website, related app or provide it to Us in any other way.
• We may be given information from a third party, in cases like this We will take steps to make You aware of the information that was provided by a third party.
• We may also collect cookies from Your computer which enable Us to tell when You Use the Website and also to help customise Your Website experience. As a general rule, however, it is not possible to identify You personally from Our use of cookies.

Purpose of collection

• We collect Personal Information for various purposes in order to provide You with the best service experience possible on the Website and keep in touch with You about developments in Our business.
• General use for the Personal Information We may collect from You includes but is not limited to:
  • Creating and securing Your account;
  • Verifying Your identity and credentials;
  • Improving Our Website;
  • Monitoring User interactivity with Our Website;
  • Providing customer support;
  • Managing payments;
  • Sending You notifications, updates, and service information;
  • Tailoring the Platform to Your needs and preferences;
  • Responding to feedback or inquiries;
  • Running background checks as required;
  • Contacting You; and
  • Moderating and identifying use of Our Website for malicious intent.
• We may share Your Personal Information with others when You request Us to do so, like other members. You can control this through Your “Privacy Settings” on the Platform. Both Personal and Sensitive information shared may include Your photo, full name, entity details, any profile description, police check, working with children checks, certifications and other profile documents
• We customarily may disclose Personal Information to Our service providers who assist Us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. We may share Your Personal Information with third-party service providers to:
  • Conduct quality checks and identity verification;
  • Create accounts;
  • Provide technical support;
  • Moderate content;
  • Monitor for harmful activities;
  • Manage customer support;
  • Process payments; and
  • Any other purpose required to maintain and support Our Website and its users.
• We may also share Your Personal Information with external service providers and advisors for legal, financial, marketing, or consulting purposes, among others.
• We take reasonable steps to ensure that third-party providers Use Your information only for the purposes We share it with them.
• In the event of a change of ownership where another entity or individual acquires the shares, business, or assets of Solotude, such individual or entity will:
  • Assume ownership and control of the Personal Information collected by Us;
  • Will assume the rights and obligations concerning Your Personal Information as outlined in this Privacy Policy; and
  • Will be responsible for protecting it as described in this Privacy Policy.
• For legal and safety reasons, We may disclose Your Personal Information if We believe it is necessary; including:
  • Under specific circumstances pursuant to the Privacy Act where the collection, Use, or disclosure of personal or health information is allowed without consent;
  • “Permitted General Situations” or “Permitted Health Situations” as defined respectively under Section 16A and Section 16B of the Privacy Act;
  • Preventing serious harm or threats to life, health, or safety or any person, community or the public at large;
  • Taking appropriate action in relation to suspected unlawful activity or serious misconduct;
  • Complying with the law or respond to legal orders;
  • Undertake or cooperate with investigations undertaken by Us or law enforcement agencies for any unlawful activities or legal/regulatory violations;
  • Assisting in locating a missing person;
  • Conducting diplomatic or consular functions;
  • Providing a health service where it is necessary for the collection, Use, or disclosure of health information; or
  • Conducting research relevant to public health or safety under specific circumstances.
• By Using Our Website, You consent to the receipt of direct marketing material. We will only Use Your Personal Information for this purpose if We have collected such information direct from You, and if it is material of a type which You would reasonably expect to receive from Use. We do not Use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which You can request not to receive further communications of this nature, such as an unsubscribe button link.

Security, access and correction

We store Your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or unauthorised disclosure. When We no longer require Your Personal Information for the purpose for which We obtained in, We will take reasonable steps to destroy and anonymise or de-identify it. However, most of the Personal Information that is stored in Our client files and records will be kept for a minimum of seven years to fulfill Our record keeping obligations.

• The Australian Privacy Principles (APP):
  • permit You to obtain access to the Personal Information We hold about You in certain circumstances (APP 12); and
  • allow You to correct inaccurate Personal Information subject to certain exceptions (APP 13).
• Where You would like to obtain such access, please contact Us in writing on the contact details set out at the bottom of this privacy policy. This is subject to:
  • Solotude reserving the right to charge You reasonable fees to access or retrieve any Personal Information; and
  • Us denying a request for access to Personal Information for lawful reasons and providing You with a reason for Our refusal.
• We are committed to maintaining the accuracy, completeness, and currency of the Personal Information We hold about You. Should You identify any inaccuracies or believe that Your information is incomplete or outdated, We encourage You to inform Us promptly. You can also modify Your Personal Information by accessing Your Account and updating Your Profile directly.
• When You request a correction to Your Personal Information, We will undertake reasonable measures to verify and rectify the information as appropriate. If We determine that We cannot make the requested correction, We will provide You with an explanation for Our decision. Furthermore, if We decline to amend Your Personal Information, You have the right to submit a statement outlining the requested change, and We will ensure that this statement is attached to the relevant Personal Information in Our records.
• You may request Us to delete Your Personal Information; however, please be aware that We may retain the information if We reasonably deem it necessary to do so. In such cases, We will retain the information for the period required to meet any legal, regulatory, or operational obligations, after which We will comply with Your deletion request.
• We ask that You please notify Us immediately if You become aware of any actual or suspected unauthorised Use of Your Account, or any breach of security concerning Your Account. Prompt notification will enable Us to take appropriate measures to safeguard Your information and prevent further unauthorised access.
• Our employees and contractors who provide services in relation to Our information systems are bound by obligations of confidentiality and are required to strictly adhere to any privacy requirements relating to any Personal Information accessed.
• This Privacy Policy governs only the collection, Use, and disclosure of Personal Information by Us. If You choose to disclose Personal Information to third parties, including other Members, those third parties are not obligated to adhere to this Privacy Policy. We do not have control over the privacy practices or policies of third parties, and Your interactions with them will be governed by the respective privacy policies of those third parties where applicable. If In instances where We have disclosed Your Personal Information to third parties, We are unable to compel those parties to delete or modify the information that has already been shared. Any actions regarding the deletion or modification of such information will be subject to the privacy policies and practices of those third parties.

Complaint procedure

• If You have a complaint concerning the manner in which We maintain the privacy of Your Personal Information or any potential breaches of the AAP, please contact Us on the contact details set out at the bottom of this privacy policy.
• All complaints will be considered and We may seek further information from You to clarify Your concerns. If We agree that Your complaint is Well founded, We will, in consultation with You, take appropriate steps to rectify the problem.
• If You remain dissatisfied with the outcome of any complaint You make to Us, You may refer the matter to the Office of the Australian Information Commissioner (OAIC). The contact details of the OAIC are:

  Website: www.oaic.gov.au
  Telephone: 1300 363 992,
  Email: enquiries@oaic.gov.au,
  Post: GPO Box 5218, Sydney NSW 2001.

Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless You expressly request Us to do so. If You request Us to transfer Your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the APP and We will not be liable for any mishandling of Your information in such circumstances.

Changes to Our Privacy Policy

We reserve the right to revise this Privacy Policy periodically as We see fit or as required by law. Any updates will be published on Our Website with the date of the last modification listed below and We encourage You to review it frequently for any changes. The revised Policy will become effective as of the date it is posted. By continuing to Use Our Website, or by providing additional Personal Information to Us following an update to this policy, You signify Your acceptance of the modified terms.

How to contact Us about privacy

If You have any queries, or if You seek access to Your Personal Information, or if You have a complaint about Our privacy practices, You can contact Us on: info@solotude.com.au