Frequently Asked Questions.

What is Solotude?

Solotude is an online platform that connects participants in the NDIS with independent providers and small businesses. We offer a space where participants can easily find and engage directly with care workers who offer the services they need.

Is Solotude only for the NDIS?

Yes, Solotude is currently designed specifically for the National Disability Insurance Scheme (NDIS).

Do you have a mobile application?

Currently, Solotude is a web-based platform. While we don’t have a dedicated mobile app yet, we are exploring future developments as we grow.

Is there a cost to use Solotude?

Solotude is completely free for participants and their support networks to search for care workers. There are no hidden fees, even when you engage a provider for work.

How do I find a provider on Solotude?

You can use the search function on our platform to filter care workers based on your specific needs. You can search by location, type of service, gender, and other criteria to find the right match.

Can I contact providers directly?

Yes, once you find a provider who meets your needs, you can contact them directly through the platform. This allows you to discuss your requirements and arrange services without intermediaries.

How do I know if a provider is qualified?

Each provider on Solotude creates a detailed profile that includes their qualifications, experience, and areas of expertise. Additionally, Solotude conducts various checks and validations on each profile before providers are able to operate on the platform. Learn more about our processes.

Can I leave feedback about a provider?

Yes, after receiving services, you can leave a review for the provider. Your feedback helps other participants make informed choices and helps maintain high-quality care on the platform.

How do I create a profile on Solotude?

Creating a profile on Solotude is simple. Navigate to our sign-up page and follow the steps to create a detailed profile showcasing your qualifications, experience, and the services you offer. For more information, visit our "How it Works" page.

How do I connect with participants?

Participants can contact you directly through the platform if they are interested in your services. You can discuss their needs, confirm availability, and agree on terms.
You can also proactively search through posted jobs to find matches for your skills. By upgrading your membership, you can receive automatic notifications for relevant job postings in your area. Learn more about these benefits here.

Is there a fee to join Solotude?

Yes, advertising services on Solotude requires membership. For more information on membership options and to see which suits your needs best, visit our membership page.

Can I add more than one person to my profile?

Yes, you can add more than one person to your profile, which is especially useful for teams or partnerships. To learn how to add additional team members, click here

Do you support bookings and invoicing for services?

Solotude does not have a built-in booking or invoicing system. We focus on keeping the platform simple and cost-effective for sole traders. We recommend using an invoicing and financial management system.

Do you provide insurance for service providers?

No, Solotude does not offer insurance. Providers must have their own insurance, such as public liability and/or professional indemnity insurance.

Can I cancel my membership?

Yes, you can cancel your membership at any time. Please note that cancelling your membership will permanently delete your profile, including reviews, ratings, and service history.

Can I share my Solotude profile elsewhere?

Absolutely! You are encouraged to share your Solotude profile on other platforms or in your marketing efforts. This will help you attract more clients and showcase your qualifications, availability, and reviews to a broader audience.

What if I have trouble using the platform?

If you encounter any issues while using Solotude, our support team is available to help. Contact us here

Can I edit my profile after it’s created?

Yes, you can update your profile at any time. Simply log in to your account, and you’ll be able to make changes to your professional profile. Some changes may require verification before they go live, and you will be notified when updates are approved.

How do I reset my password?

If you’ve forgotten your password or need to reset it, go to the login page and click on “Forgot Password.” Follow the instructions to reset it.

What if I have a dispute with a participant or provider?

1. Try to Resolve it Directly: Communicate with the other party to address the issue respectfully.
2. Consider Parting Ways: If resolution is not possible, consider parting ways amicably.
3. Report Serious Incidents: If a serious issue arises, report it to Solotude with specific details. If necessary, report it to the NDIS Quality and Safeguards Commission or relevant authorities.